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US-Based Network Operating Centers

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When you partner with Blueport, you get an experienced team of professionals with a can-do attitude. We’re seekers, intuitive and responsive – we embrace an old-fashion kind of culture where collaboration and problem solving are simply second nature. We love what we do – and it’s reflected in our service.

We use advanced software tools to constantly monitor every piece of hardware in the field and maintain a 99.9% up-time. We typically know long before trouble arises and proactively address issues before they impact your business.

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Every Device Has A Pulse

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A fast and reliable infrastructure is mission-critical for your guests and for your staff. So we monitor everything from your access points to your pipe, from your switches to your servers.

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Blueport’s Proven Support

Our reliable Network Operating Centers enable hotels to service guests while we optimize technology behind the scenes.

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Service Level Standards

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Our support team beats the global metric of phone calls to be answered within the predetermined time

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Average Speed of Answer

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Our average speed of answer including queue time is 5 seconds – far faster than global stats of 28 seconds

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Call Abandon Rate

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The global metric for call center abandonment rate is between 5-8%, while our average is less than 1%

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Average Call Wrap Up

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Our techs work through and finish support calls in less than 1/2 the global metric average of 6 minutes

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Hands On And By Your Side

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From proof of concept, to roll-out, to on-going support, we’ll implement your vision without breaking the bank. Our tenured team will be with you every step of the way to ensure you are successful now and for years to come.

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IMG_0049

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